Following advice from the Government on 23rd March, we’re now moving all of our available customer-facing agents to home working. As a result, it may take longer than usual to answer your call. We hope that you will be understanding with us during this period.
In addition to the phone, we will still be available to communicate with you over our webchat function and via email which may be quicker than calling for the time being. For existing customers our email address is firstname.lastname@example.org – we will endeavor to respond to emails within 72hrs.
NB. Please ensure that you include your customer reference number on all communications to enable us to locate your file as quickly as possible. These generally follow the formats below:-
1/ABCD01AB01 or G/123456/1
In the event that you do need to speak with us, here are the main assistance numbers:-
Motor claims: 0800 221 8627
Roadside Assistance: 0333 4009245
Customer Service, Renewals and Sales: 0344 557 0006
If you’re thinking about taking your vehicle off the road click here for important information on how to declare your vehicle SORN and when cover needs to be kept in force
We also appreciate that some of our customers may be experiencing financial hardship at this time and be worried about making monthly insurance payments. Please call us if you need to discuss your personal situation
Rest assured, 4 Young Drivers are here to help you.